Career / 2008–present

Experience built across the IT stack.

From hands-on service and business ownership to enterprise systems and mobility engineering: a career timeline with enough detail to understand the work, not just the title.

2024 — Present · Atlanta, Georgia

Inspire Brands

Mobile Device Management (MDM) Administrator

01 / 11

Enterprise mobility operations, endpoint engineering activities, Apple enterprise services, and escalation-level support across a distributed restaurant environment.

Omnissa Workspace ONEApple Business ManageriPadOS / iOSDevice lifecyclePKI troubleshooting

Responsibilities & context

Administer Omnissa Workspace ONE UEM for more than 10,500 managed endpoints across a distributed, multi-brand restaurant environment, covering enrollment, applications, profiles, compliance, updates, and device lifecycle operations.
Manage Apple Business Manager and Automated Device Enrollment for managed iPads; configure organization and assignment groups, device profiles, application assignments, web content, and directory-group mappings.
Serve as a tier 3 technical resource for enrollment, iPadOS, application, Wi-Fi, identity, certificate, and authentication issues, including differences between UEM reporting and actual device behavior.
Investigate certificate delivery and certificate-based authentication, including mutual TLS (mTLS), across managed endpoints, identity services, and back-end infrastructure.
Coordinate troubleshooting with Service Desk, IAM, infrastructure, application teams, business stakeholders, and vendors; document symptoms, reproduction steps, findings, and proposed fixes.
Contribute technical planning and configuration engineering for device refreshes and managed-tablet programs, including pilots, provisioning, lifecycle processes, and field deployment readiness.
Test mobile applications, configuration changes, and iOS/iPadOS upgrades for compatibility; validate fixes with field and business users before broader deployment.
Use device reports to investigate and remediate offline, aging, lost or stolen, noncompliant, and incorrectly assigned endpoints.
Create SOPs, runbooks, and support guides for enrollment, device rebuilds, Return to Service, shared-iPad user management, authentication, and escalation procedures.
Develop SharePoint-based operational and project workflows with Power Automate, Microsoft Copilot, and Copilot Studio to consolidate support information and reduce repetitive administration.

2023 — 2024 · Atlanta, Georgia

Circle Internet Financial

Senior Systems Administrator

02 / 11

Global endpoint administration, device management, macOS support, user access, security coordination, and technical documentation.

Workspace ONEmacOSGoogle WorkspaceIdentity servicesDevice security

Responsibilities & context

Designed and administered a Workspace ONE UEM environment serving more than 1,500 users across a globally distributed workforce.
Managed enrollment, configuration, application access, tracking, compliance, and lifecycle support for corporate-owned and BYOD mobile devices.
Partnered with Endpoint Security to create, test, troubleshoot, and maintain device and application security policies for iOS and Android endpoints.
Handled application patching and operating-system updates, and evaluated mobile solutions for compatibility, functionality, and security considerations.
Worked with technical teams and vendors on Workspace ONE integrations with Google Workspace, Okta, OneLogin, and other enterprise services; escalated platform issues requiring vendor support.
Administered Google Workspace user accounts, roles, groups, and permissions, and investigated access problems with affected users and technical stakeholders.
Installed, configured, and supported macOS hardware and software; assisted with new-hire onboarding, device provisioning, deployments, refreshes, equipment returns, and retirement.
Maintained and audited hardware inventory and software licenses, and communicated scheduled changes, upgrades, and outage information to users.
Created Confluence knowledge base articles, technical procedures, and training materials to support consistent troubleshooting and escalation by support technicians.

2022 — 2023 · Atlanta, Georgia

Republic National Distributing Company

Technical Service Administrator II

03 / 11

Technical support and service operations spanning executive support, corporate IT environments, IAM, endpoint management, and production infrastructure.

Microsoft 365Active DirectoryOktaVMware vSphereServiceNow

Responsibilities & context

Provided hands-on support for employees and C-level executives, troubleshooting Windows workstations, applications, printers, peripherals, and mobile devices.
Supported Webex meeting-room technology and audio/visual equipment, helping users diagnose conferencing and collaboration issues.
Triaged incidents by business impact and urgency; documented troubleshooting, tasks, requests, and resolutions in ServiceNow and followed through with users or the appropriate escalation team.
Assisted with Microsoft 365 administration, including user accounts, mailboxes, software license assignments, and permissions.
Supported Active Directory user creation and changes, password resets, and Group Policy Objects; partnered with IAM and application teams on Okta SSO integrations and access issues.
Served as Deployment Manager for workstation upgrades, hardware refreshes, and rollouts; supported onboarding, equipment preparation, and asset assignment records.
Administered corporate-owned and BYOD mobile endpoints through Workspace ONE and provisioned iOS devices and mobile voice/data services using Verizon Business tools.
Maintained warehouse production servers through VMware vSphere and supported troubleshooting affecting business applications and warehouse users.
Trained users on IT hardware and software, created support instructions, and contributed updates to the knowledge base.

2021 — 2022 · Atlanta, Georgia

Georgia Department of Early Care and Learning

Executive IT Support Specialist II

04 / 11

Executive-level support and technical migration leadership involving enterprise mobile management and end-user systems.

AirWatchMicrosoft IntuneEndpoint securityServiceNowTechnical documentation

Responsibilities & context

Provided dedicated executive support and assistance to agency staff by phone, in person, and through remote tools across Windows workstations, Microsoft Office, laptops, printers, and mobile devices.
Helped lead the migration of more than 750 mobile devices from AirWatch to Microsoft Intune, completed two weeks ahead of schedule.
Created, deployed, and managed Intune enrollment configurations, device security policies, compliance settings, application updates, and patch management for iOS and Android endpoints.
Managed mobile asset enrollment, lifecycle tracking, inventory, and wireless services, and investigated device, MDM platform, and vendor issues.
Installed and configured workstations, printers, scanners, and peripherals; diagnosed hardware, software, network access, and printing problems.
Coordinated user account setup and network access, and helped users navigate information-security and privacy questions through the appropriate support channels.
Prioritized and tracked requests in ServiceNow, coordinated technical escalations and vendor support, and followed unresolved issues through to resolution.
Created troubleshooting guides and user instructions, and trained staff on devices, software, sign-in, email, and common support tasks.

2021 · Duluth, Georgia

Trextel

Help Desk Technician I

05 / 11

Frontline technical support for field technicians and end users, with connectivity troubleshooting, knowledge-base content, and escalation coordination.

ZendeskNetwork Layer 1Remote supportKnowledge base

Responsibilities & context

Served as a frontline technical support contact for field technicians and end users through phone, email, and live chat in a high-volume help desk environment.
Provided structured remote troubleshooting for field equipment and network connectivity, including physical-layer and Layer 1 diagnosis.
Worked with client support and field teams to validate connectivity, communicate findings, and determine whether network escalation or on-site assistance was required.
Prioritized and maintained Zendesk tickets, recording symptoms, diagnostic steps, work performed, and resolutions in detail.
Escalated complex cases to team leads, project managers, or the Network Operations Center, providing the troubleshooting context needed for follow-up.
Developed knowledge base articles and instructions for recurring issues, and maintained communication with technicians and customers throughout support work.

2017 — 2020 · Houston, Texas

Hands On Tech, LLC

Co-Owner / Technical Operations

06 / 11

Business ownership and hands-on leadership of a technical service operation, with device repair, MDM clients, staffing, procurement, and customer management.

Business operationsHardware repairWorkspace ONEVendor coordinationTeam leadership

Responsibilities & context

Co-owned the business and managed daily technical service operations, combining hands-on repair work with staffing, procurement, customer service, and commercial decisions.
Diagnosed and repaired hardware, software, and configuration issues affecting laptops, smartphones, tablets, and other computing devices.
Explained diagnostic findings and repair options to customers, prepared estimates for approval, and tested repaired units before returning them.
Provided AirWatch/Workspace ONE services for client mobile fleets, including enrollment, inventory, lifecycle management, and security policies aligned with client requirements.
Managed Android and iOS applications, operating-system updates, patches, and configuration changes for managed devices.
Used Verizon Business tools to order, manage, and assign devices and provision voice/data services; coordinated issues with manufacturers, carriers, and third-party vendors.
Interviewed, hired, trained, and supervised repair technicians and sales staff; developed SOPs, a technical knowledge base, and support practices.
Maintained equipment, replacement-part, and product inventories; planned repairs and procurement and evaluated suppliers by price, quality, and delivery.
Managed marketing, advertising, sales campaigns, pricing, and budget activities as part of operating the business.
Maintained client relationships through follow-up communication and held staff meetings to review work, service quality, and operational improvements.

2014 — 2018 · Client work in Houston, Texas

Geeks On Site

Independent IT Service Provider

07 / 11

On-site and remote technical support for individual and business customers, including computers, peripherals, servers, networking, and access management.

WindowsNetworkingIP telephonyClient supportServer maintenance

Responsibilities & context

Provided on-site and remote IT services for residential and business customers, troubleshooting Windows systems, software, email, printing, IP phones, and network access.
Installed, configured, tested, maintained, and repaired workstations, operating systems, applications, printers, and related peripherals.
Configured workstations and peripherals for client networks and administered user accounts, security groups, access permissions, and workstation connections.
Diagnosed TCP/IP, LAN/WAN, routing, interconnectivity, and network-device configuration issues, including interactions between applications and network settings.
Installed server hardware and software upgrades and remotely supported client workstations, Microsoft servers, and network devices.
Scheduled and monitored backups and maintained procedures for server downtime and disaster recovery.
Reviewed software requests for appropriate licensing, provided installation support, and ordered parts and supplies for hardware repairs.
Performed recurring on-site maintenance, documented server and network issues, and created support procedures and knowledge transfer materials for recurring problems.

2012 — 2014 · Sugar Land, Texas

Precise Consulting & Logistics

Logistics Coordinator

08 / 11

Additional operational experience supporting customer relationships, coordination, deadlines, and process records.

OperationsCustomer serviceCoordination

Responsibilities & context

Coordinated shipment schedules, carrier communication, and customer requests for assigned accounts.
Tracked and traced in-transit loads and confirmed delivery windows with carriers to keep customers informed of shipment status.
Redirected shipments in response to changing customer requests and coordinated updates with transportation partners and supervisors.
Communicated emergencies, weather delays, and carrier schedule changes promptly to customers and supervisors.
Maintained accurate stock records, schedules, transportation logs, and detailed records of goods for assigned accounts.
Prepared bills of lading, packing lists, invoices, and shipping labels.
Reviewed logistics performance with customers against targets and service agreements and maintained account relationships through clear, courteous follow-up.

2010 — 2012 · Houston, Texas

All American Technologies

Information Technology Consultant

09 / 11

Early professional experience integrating technical services with a computer sales business, handling repair, consulting, support processes, and team guidance.

IT consultingHardware supportTrainingHelp desk processes

Responsibilities & context

Helped establish an IT services department within an existing computer sales business, integrating technical support with customer-facing sales and service operations.
Helped plan, coordinate, and direct departmental IT activities and provide technical guidance for business operations.
Installed, diagnosed, repaired, maintained, and upgraded servers, desktops, IP phones, printers, operating systems, and related applications.
Identified recurring support issues, recommended corrective actions, and authored technical documentation for help desk processes and procedures.
Developed employee training materials and a salesperson training program, and provided hands-on guidance to staff and end users.
Pre-screened resumes for the hiring manager and supported staff development for technical and service roles.
Supported IT service planning and longer-term business criteria, researched customer perceptions, and helped develop service strategies.
Prospected for new customer accounts, maintained existing account relationships, and monitored business expenses and financial records.

Earlier experience

2009 · Houston, Texas

KTSU 90.9 FM

Radio Talk Show Host

10 / 11

On-air computer advice and technical troubleshooting for callers during a pilot radio program.

Technical communicationLive troubleshootingComputer support

Responsibilities & context

Hosted a pilot radio talk show focused on computer and technology information for listeners.
Answered callers’ computer and technical questions live on air.
Helped callers troubleshoot technical problems through an on-air conversation about the issue.
Provided practical suggestions to help callers address their technology problems.
Introduced programs and announced station breaks, commercials, and public-service information.

2008 — 2009 · Houston, Texas

Alexaur Technology Services

Field Technician

11 / 11

On-site, in-house, remote, and telephone technical support for residential and small-business customers.

Field supportHardware repairSoftware installationCustomer service

Responsibilities & context

Provided on-site, in-house, remote, and telephone technical support for residential and small-business customers.
Answered incoming support calls and worked with customers to understand their technical issues.
Used diagnostic tools to identify and resolve hardware, software, and other customer technology problems.
Installed software and modified or repaired hardware as part of client service work.
Managed customer expectations and explained technical issues and next steps in clear, straightforward language.
Maintained departmental standards for service quality and productivity.
Supported client retention and new business through responsive service, courteous communication, and attention to the customer experience.

Experience built across the IT stack.

Dive deeper than a resume.

Inspire Brands

Circle Internet Financial

Republic National Distributing Company

Georgia Department of Early Care and Learning

Trextel

Hands On Tech, LLC

Geeks On Site

Precise Consulting & Logistics

All American Technologies

Earlier experience

KTSU 90.9 FM

Alexaur Technology Services

Good technology solves problems. Good conversations start solutions.